Terms & Conditions
Last updated October 2026
Please read these terms before you enquire. They are written in plain language for landlords. They are not a substitute for the management agreement.
1. Who these terms cover
These terms apply to the website wboxultimate.com and to enquiries made with Winbox Ultimate Property Management (“we”, “us”) by phone, email, or WhatsApp. If you become a client, the signed management agreement is the contract for the service. Where that agreement and these terms differ on fees, duties, or termination, the signed agreement applies.
2. The website is not an offer
Nothing on this website is a binding offer to manage a property, a quotation, or legal, tax, or valuation advice. Photos, neighbourhood notes, and sample owner lines are illustrations. An enquiry, including a WhatsApp message, does not appoint us. We are appointed only when both sides have signed a written management agreement.
3. Services
We manage residential property in Klang, Petaling Jaya, Cheras, and Kuala Lumpur. The usual work is tenant placement, rent collection, coordination of maintenance, inspections, and the monthly statement. We do not take on commercial towers, properties outside those four areas, or short-stay units that must be turned over every few days, unless a written agreement says otherwise.
4. Fees and money
The management fee, what it includes, and any other charge are stated in the management agreement before work starts. This website does not take payment and does not store card details. Rent is collected for the owner and shown on the monthly statement with costs, the fee, and the balance. We do not treat rent as our own income.
5. What we need from the owner
You confirm that you are entitled to let the property, or that you act with the owner’s authority. You give us accurate information about the unit, the keys, the current tenancy, and any outstanding notices. You approve spending above the limit written in the agreement. Delay on those decisions can delay a repair or a new tenancy.
6. Tenants, repairs, and deposits
We screen applicants and recommend a rent. You approve the tenant and the terms unless the agreement lets us accept within a range you have already set. We do not guarantee that a unit will be filled by a particular date.
Repairs within the agreed limit are arranged and listed on the statement. Work above that limit is quoted to you before a contractor is instructed, except where a delay would risk safety or serious damage. In that case we act, then tell you at once. Deposits are recorded as the tenancy and Malaysian law require. We are not responsible for a tenant’s failure to pay, except to follow the collection steps in the agreement.
7. Ending the service
Either side may end the management agreement on the notice written in that agreement. Work already instructed, and fees already earned, remain payable. Keys, documents, and the latest statement are handed back within a reasonable time after the agreement ends.
8. Liability
To the extent Malaysian law allows, we are not liable for indirect or consequential loss from using this website. We do not warrant that the site will be uninterrupted. Liability for the management service is set by the signed agreement and by law that cannot be excluded, including liability for death or personal injury caused by negligence, and liability for fraud.
9. The website
The text, logo, and layout of this site belong to us unless a credit says otherwise. You may share a link. You must not copy the site for another business, attempt to break it, or send unlawful content.
10. Law and changes
These terms are governed by the laws of Malaysia. We may update them by posting a new version on this page with a new date. A signed agreement is changed only in writing.
Questions: contact@wboxultimate.com or WhatsApp +6011 2555 8401. Address: Level 23, Menara TA One, 22 Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia.